Customer Issues Agent II

If you have what it takes to become part of the Vistra family and would like to start a promising career with a global leader, take a look at the exciting employment opportunities that are currently available and apply online.

Job Summary

This position is responsible for handling customer issues which require a higher level of research, accompanied by corrective actions on customer accounts. This position will diagnose the problem, manage the resolution process and perform needed root cause analysis to determine if the problem has the potential of impacting other customers. These actions assist with identifying recommendations to improve processes and/or system performance to ultimately improve the overall service provided to Vistra customers.

Job Description

Key Accountabilities

• Acquire necessary information from both customers and systems to understand the nature of the inquiry, work through ambiguity to determine the best course of action
• Responsible for resolving customer issues/complaints verbally and in written form
• Performs account corrections including re-bills, adjustments, or clearing of transactions and billing failures
• Responsible for negotiatin...