Marketplace Customer Experience Associate

• Provide friendly and personal support to the client community via email and chat support channels.
• Be the first point of contact to handle and resolve user issues, such as trust and safety and violation of community guidelines reports.
• Be the voice of the client team.
• Understand the challenges users face and provide effective solutions.
• Address support issues and identify top user issues.
• Work with the team to proactively address them and find relevant solutions.
• Evaluate workflows and propose recommendations to be more efficient, relevant and valuable both internally and externally.
• Report to Workforce Manager;CX Manager.
• Perform other related tasks as required.

Requirements

• Bilingual skills: English and Bahasa Indonesia.
• Problem solving ability – able to provide several solutions to resolve current problems/constraints.
• Ability to think clearly under pressure – flexibility in adjusting to prioritisation as it comes.
• Strong sense of accountability, ownership & pride in work.
• Strong professional English and Bahasa Indonesia communication skills – both written and spoken.
• Ability to be a positive team member in a busy and fast-paced environ...