- Provide friendly and personal support to the client community via email and chat support channels.
- Be the first point of contact to handle and resolve user issues, such as trust and safety and violation of community guidelines reports.
- Be the voice of the client team.
- Understand the challenges users face and provide effective solutions.
- Address support issues and identify top user issues.
- Work with the team to proactively address them and find relevant solutions.
- Evaluate workflows and propose recommendations to be more efficient, relevant and valuable both internally and externally.
- Report to Workforce Manager;CX Manager.
- Perform other related tasks as required.
Requirements
- Bilingual skills: English and Bahasa Indonesia.
- Problem solving ability โ able to provide several solutions to resolve current problems/constraints.
- Ability to think clearly under pressure โ flexibility in adjusting to prioritisation as it comes.
- Strong sense of accountability, ownership & pride in work.
- Strong professional English and Bahasa Indonesia communication skills โ both written and spoken.
- Ability to be a positive team member in a busy and fast-paced environ...
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Carousell Group
Laku6 is the leading AI-first end-to-end Electronics Recommerce platform in Indonesia.
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