Learning & Development Manager

The Role

The Learning & Quality Manager is responsible and accountable for the implementation and leadership of Learning & Quality initiatives within the property, to establish a continuous learning, development and improvement culture. They proactively seek to implement L&D initiatives to improve the performance of the hotel, while complying with all Corporate, Area and local requirements. The execution of this role is to be in line with MH&R vision, values and behaviours at all times.

Key Deliverables and Responsibilities

Establishment Training Tools

• Compilation and updating of the requisite technical training manuals and tools per field, in collaboration with the Area Director of Learning & Development.
• Is familiar with Corporate Talent Strategy issued by the Corporate Centre and ensures that they are applied accordingly.
• Helps in coordinating and supports yearly performance reviews for supervisory staff together with the Human Resources Department.
• Orders and organises distribution of Training Certificates.
• Ongoing information of arising problems or conflicts within the departments on a confidential basis.
• Evaluates customer needs from feedback of th...