Service Desk Manager

WHO YOU ARE

• Bachelor's degree or equivalent experience in a related technical field preferred
• 4+ years of experience in a service desk management capacity.
• High level of adaptability and agility in responding to rapidly changing IT environments, ensuring continuous improvement and the ability to effectively manage and implement new technologies and processes.
• Strong leadership, self-starter, interpersonal, and presentation skills with the ability to handle multiple, high-priority projects with a keen attention to detail.
• Experience in strategic and tactical decision-making that reflects good judgment, creative problem-solving skills, and resiliency.
• Strong communication skills, including the ability to be influential and persuasive with stakeholders
• ITIL certification is preferred, but not required

Regards,

Telegram - 972-827-7050 or You can share the updated resume at Mohammed@vtekis. com