Client Relations Manager

Ingram Content Group (ICG)is hiring a Client Relations Manager to join the Two Rivers team in our NYC office. This is a fantastic opportunity to work with our distributed clients on all aspects of their publishing business, including, but not limited to, sales, marketing, and operations.

The Client Relations Manager serves as the primary point of contact between Two Rivers and assigned client publishers, liaises with the rest of the company to support the needs of the publishers, offers consultation based on industry experience, and advises clients on the tools available through ICG and the broader industry to maximize their success. This includes providing guidance on relevant aspects of marketing and sales, making recommendations on sales materials, guiding sales cycle timelines, implementing an e-Content strategy, and advising on print services. Finally, this role maintains client satisfaction, exemplified by being publisher focused and responding with a sense of urgency.

Ingram Content Group (“Ingram”) connects people with content in all forms. Providing comprehensive services for publishers, retailers, libraries, and educators, Ingram makes these services seamless and accessible through technology, innovation, and creativity. With an expansive global network of offices and facilities, Ingram’s services include digital and physical book distribution, print-on-demand, and digital learning.

Required Qualifications:

• Bachelor’s degree or year-for-year directly related book industry experience.
• 4 years of book industry (distribution, sales, marketing) or client management experience
• 1-year experience with MS Excel and Word

Preferred Qualifications:

• Prior book industry experience is highly preferred
• Prior Edelweiss experience

Key Responsibilities:

• Conducts business reviews with assigned publisher clients.
• Develops client-specific agenda and objectives; prepares appropriate reports; discusses client’s current/year-to-date business; communicates changes in policy/procedure, explains benefits and requirements; discusses any concerns; and commits to a follow-up plan.
• Develops and maintains profitable and successful relationships with TR client publishers.
• Serves as liaison between assigned client publishers and the Ingram organization.
• Includes, but not limited to, formal and informal communications, evaluating client expectations and Ingram’s ability to meet those expectations, and forming strong interactions with all levels within the publisher.
• Stays abreast of client activities – sales and returns, customer trends, issues, successes, market responses, and projections for future business, etc.
• Presents reports during client review meeting with Two Rivers leadership and sales.
• Manages the clients’ sales cycles as they pertain to Two Rivers.
• Assists clients in meeting deadlines. Participates in IPS sales conference – in some situations presents client titles to sales team.
• Operates as the expert for all things pertaining to assigned clients.

Hiring Salary Range: $66,940 - $83,802. This range represents the anticipated low and high end of the salary for this position. It will be determined by factors including but not limited to: the applicant’s education, experience, knowledge, skills, and abilities, geographic location, as well as internal equity and alignment with market data.