Entry
🇦🇲 Armenia
Customer Support Specialist
Customer success & support
- To monitor multiple Chat dashboards,
- To handle end users’ queries in live chat and ensure prompt response,
- To coordinate with Service Managers and to inform end-users in the live chat about any service irregularity,
- To resolve any end-users’ disputes in the live chat and escalate for higher level of intervention if necessary and log in complaints if the technical verification of the 1st line support is required
- To sustain discipline in the live chat,
- To verify and ensure the quality of operators’ Live casino service from the end user’s perspective,
- To perform initial technical investigation basing on the information in Evolution Back office and systems trained,
- To provide resolutions of the investigated cases to the operators if asked by the manager.
Requirements
- Secondary education,
- Full Professional Proficiency in English,
- Basic user of standard software applications, including MS Office, Windows, etc.,
- High sense of responsibility,
- The ability to accurately fulfil the direct management orders and work tasks,
- The ability to work in a team,
- The ability to work in shifts,
- Detail oriented,
- Customer oriented,
- Good communication skills.
Why OmniJobs?
- Rare & hidden jobs
- New jobs every day
- No expired job posts
- All jobs in English
Receive emails about similar jobs
Get alerts to your inbox about new open jobs that are similar to this one.
🇦🇲 Armenia
Customer Support Specialist
No spam. No ads. Unsubscribe anytime.
Similar jobs