Live Support Specialist

• To monitor multiple Chat dashboards,
• To handle end users’ queries in live chat and ensure prompt response,
• To coordinate with Service Managers and to inform end-users in the live chat about any service irregularity,
• To resolve any end-users’ disputes in the live chat and escalate for higher level of intervention if necessary and log in complaints if the technical verification of the 1st line support is required
• To sustain discipline in the live chat,
• To verify and ensure the quality of operators’ Live casino service from the end user’s perspective,
• To perform initial technical investigation basing on the information in Evolution Back office and systems trained,
• To provide resolutions of the investigated cases to the operators if asked by the manager.

Requirements

• Secondary education,
• Full Professional Proficiency in English,
• Basic user of standard software applications, including MS Office, Windows, etc.,
• High sense of responsibility,
• The ability to accurately fulfil the direct management orders and work tasks,
• The ability to work in a team,
• The ability to work in shifts,
• Detail oriented,
• Customer oriented,
• Good communication skills.