Lead Software Engineer

IntegriChain is on a mission to help all stakeholders in the life sciences industry drive access. We do this through our relentless focus on unifying all the critical business functions for therapy commercialization and access contracts and pricing, gross-to-net, channel, and patient services unlocking strategic payer, provider, pharmacy, and patient access insights for our life sciences customers. Our company values collaboration, innovation, and a commitment to delivering high-quality software products. We foster a dynamic and inclusive work environment where creativity and initiative are encouraged.

The Lead Software Engineer will be an integral member of the IntegriChain C&P Saviors team. The successful candidate will be responsible for providing application support and resolving issues related to our enterprise-level applications. This role involves collaborating with cross-functional teams, troubleshooting technical problems, and ensuring the optimal performance of critical applications.

Responsibilities

• Take ownership of providing technical support to the customer success team (for the issues they could not resolve in L1/L2). Examine potential areas for Service Improvement and recommend solutions/proposals to Product Management
• Work with BPO Support, users and be aware of urgency of the issue and resolution timelines; coordinate with engineering/product managers to plan and support release activities.
• Interact with internal and cross teams to troubleshoot and resolve complex problems. Develop, coordinate and promote the effective functioning of problem management activities across all teams.
• Provide technical leadership - Lead and prioritize the Application/Technical Support team’s workload. Guide team members to troubleshoot & resolve technical issues including software system design and maintenance.
• Contribute to the planning of hotfixes/releases.
• Design appropriate metrics for reporting on key performance and quality indicators.
• Maintain application by regular monitoring, performance tuning and testing activities
• Ensure compliance with agile processes defined at organization level to meet quality goals set at product level. Ensure there are robust procedures and processes within the application support function remit.
• Design, prepare and conduct training relating to Problem & Incident Management
• Provide timely and expert advice on emerging trends and issues affecting Service Delivery and Support. Develop strategies to allow Application Support to manage resultant problems
• Handling all the communication related to the assigned Pods with stakeholders.
• Implement workarounds to limit customer downtime. Subsequently follow-up and ensure implementation of permanent solution.
• Identify root cause of the issue, document it and provide feedback to roadmap team on correction actions
• Participate or organize Technical Call Bridge to address technical diagnostics & collaboration with customers and partners.
• Ensuring meeting agreed SLAs
• Incident management, reporting, RCA preparation in Jira
• Write clean, scalable, and efficient code. Still hands on and ready to code & deliver if required.
• Implement software solutions using programming languages such as, Python, Flask, Angular, PostgreSQL, SQLAlchemy and Angular.
• Conduct unit testing and debugging to ensure software functionality.

Professional Approach

• Ready to work in flexible working hours as per the need
• Good communication skills (written, verbal, listening, and articulation)

Requirements

Requirements

• Bachelor’s degree in computer science, Software Engineering, or a related field.
• Proven experience as a Software Engineer or in a similar role.
• Proficient in one or more programming languages
• Have a total of 8-10 years of experience
• Have at least 5 years of experience with two or more development languages. Experience working on Python is a MUST.
• Experience in writing relatively complex DB queries (any relational DB) is a MUST.
• Experience in building RESTful APIs using Python and web frameworks such as Flask is a MUST
• Experience in working in any of the ORM tools like SQLAlchemy, Django is a MUST
• Working knowledge on cloud services of AWS (or Azure) is highly desirable
• Experience in building applications with containerization like Docker is nice to have
• Experience in building web platform with Angular 9+ (React could be an alternative) is nice to have
• Skillful in writing high-quality, well-tested code
• Comfortable with Agile methodologies, such as Scrum, Kanban
• Key competencies required: Problem-Solving, Analytical, Collaboration, and Accountability
• An influencer by always advocating for technical excellence and innovation while being open to change when needed
• Resilient in ambiguous situations and can approach challenges from multiple perspectives
• Efficiently utilize DevOps tools and practices to build and deploy software
• AWS® certifications would be an advantage

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