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What the role is all about…
Reporting into the Customer Success Team Manager the role of a Customer Success Manager is to provide a best-in-class post-sale customer service and support, relationship management, retention and growth for our larger business accounts.
You will delivering outstanding 1:1 and 1:few customer engagements, delivering an outstanding customer experience and developing and growing value.
You will develop relationships with our customers by building trust, understanding their business, reactively managing issues or concerns, and proactively anticipating their needs to sell and deliver the best solutions from our portfolio.
You will be responsible for maintaining and developing a customer-centric approach that balances both commercial and experiential priorities; ensuring high customer retention and increasing revenue through upsell and cross-sell activity.
You will also troubleshoot and facilitate the resolution of issues (technical and non-technical), working cross-functionally where required, to assure customer success.
What you’ll be doing…
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