Responsibilities:
- Take new cases and follow up on all active cases
- Case documentation
- Ensure escalated cases are getting traction
- Check mailbox to ensure that:
- Previous cases are not reopen/ reopen if needed
- Emails send to everyone about community updates and process updates
- Emails related to open cases
- Attend weekly meeting with a Team Lead to reinforce important topics, processes updates and other topics
- Attend workshops and Q&A sessions if needed
- Participate in Pilots
- Update all trackers requested by the Team Leads
Requirements
Requirements:
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Must be highly innovative, solution-oriented and can follow through with the customers until their concerns are resolved.
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Experience on Exchange Online
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Experience on SharePoint Online
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Managing and troubleshooting Skype for Business Online, Teams and OneDrive
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Experience with DirectSyn (AD Connect) setup and configuration
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Experience with DNS and how to set up
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Knowledge on ADFS
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Basic knowledge on PowerShell(basic commands/scripting)
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Ability to deploy apps on to Microsoft 365 environment
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Ability to build competency in the team to deliver customer requirements
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A high level of English fluency and professionalism
Device Specifications:
- Computer that is not joined to another company’s domain, neither managed by any remote management – inventory systems or tools
- Windows 10 Pro (latest updates installed)
- Minimum of 8 GB Ram (16 is recommended)
- Core i3 processor (i5 is recommended)
- Minimum of 256GB Hard disk (256 SSD is recommended)
- LAN (local access network) required
- For security requirements, freelancers will not connect to the provided systems and tools using WiFi.
- A minimum of 10 Mbps Internet connection with equal download & upload speed (20 Mbps is recommended)
- No 3rd-party antivirus software installed
- Microphone/headset with background noise canceling (not a phone headset)
- Webcam, preferably compatible with Windows Hello Technology
Upwork
One of Upwork's largest clients, a fortune 500 technology company, is in search of a self-driven, engaging English speaking M365 Technical advisor consultant with knowledge of M365 products.
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