Customer Operations Support Specialist

Company Overview:

Woolf University is the first global collegiate university, on a mission to increase access to world-class education and ensure its global recognition. We harness advanced technological solutions including APIs and SDKs to uphold high accreditation standards and support exceptional educational experiences for students worldwide.

Role Overview:

We are seeking a highly organized and detail-oriented Customer Operations Support Specialist to join our growing team. You will be the first line of defense for our member colleges, providing critical support and troubleshooting to ensure a smooth onboarding and ongoing experience. This role operates within a fast-paced, sprint-based environment and requires the ability to prioritize tasks and manage a dynamic workload.

Responsibilities:

• Member College Support:
  • Act as the first line of support for member college inquiries and issues related to Woolf University's technology suite (including Airlock).
  • Independently manage a smaller caseload of colleges, providing ongoing support and building strong relationships.
  • Utilize Zendesk ticketing system to efficiently manage college suppor...