Application Support Analyst

The Role

Job Overview

As an Application Support Analyst for Knowledge & Information Team, you will be accountable for providing operational support to business users across CC offices globally. This role will be the expert within the DevOps team for the services and tools we utilize. You will help to maintain the service level agreements and be always available for monitoring operations tasks. You will work together with the Development Teams to resolve application issues. You will do continual analysis of the end-to-end services provided by us; identifying and implementing tool, automation and process improvements to increase application resiliency – with the goal of avoiding or minimizing outages and impacts. You should be able to lead and execute specific activities related to application maintenance and support while working with several vendors.

Who you will work with

You will work with a high performing Application Support Team. And this role gives you an exciting opportunity to shape a team of experienced Application Support Analyst.

What you will be responsible for

• Solve complex/medium complexity business problems using technical knowledge in the DevOps environm...