Senior Account Management

Life at Grab

At Grab, every Grabber is guided by The Grab Way, which spells out our mission, how we believe we can achieve it, and our operating principles - the 4Hs: Heart, Hunger, Honour and Humility. These principles guide and help us make decisions as we work to create economic empowerment for the people of Southeast Asia.

Get to know the team

Our team at Grabfood division is a dynamic, well-established unit with a proven track record in the industry. We are principally responsible for strategizing, implementing, and driving our sales initiatives to ensure we remain a leading player in the food delivery space. Our impact is felt far and wide as we not only continually increase Grab's market share but also create valuable partnerships that help boost local food industries. We are a team of passionate, forward-thinking individuals with diverse backgrounds and indispensably unique perspectives. If you are seeking a stimulating environment, rich with challenges and unbounded growth opportunities, then you should definitely join our team!

Requirements

Get to know the role

We're in search of a Senior Account Management to handle and develop our relationships with high-tier food merchants in GrabFood vertical. The ideal candidate will have strong sales expertise, excellent communication, critical thinking skills, and a wealth of knowledge on food delivery products. This role is a golden opportunity to be at the forefront of shaping the future of our food delivery services while working in a dynamic and fast-paced environment

The Day-to-Day Activities

• You drive business growth by managing and developing relationships with our high-tier food merchants, while maintaining a competitive edge.
• You will devise and implement sales strategies to ensure customer satisfaction, retain existing merchants, and win new ones in a competitive market landscape.
• You develop tailored communications to provide updates and address any concerns of the merchants, alongside promoting our products and services.
• You are responsible for cross-functional collaboration with internal teams to deliver high-quality service and support to merchants.
• You are accountable for providing insightful advice to merchants based on a thorough understanding of the food delivery industry trends, our products and competitive landscape.

The Must-Haves

• You have Heart, Hunger, Honour and Humility
• You must have a minimum of 3 years of experience as a salesperson for enterprise or wholesale stores.
• You are required to have a Bachelor's degree from a recognized institution in any background educating you with the necessary transferable skills.
• You should have solid experience in strategizing and executing business development plans within a fast-moving consumer goods sector.
• Your portfolio depicts extensive knowledge of food delivery products such as campaigns, ads, or omnichannel– A key requirement for strategizing business expansion of our high-tier merchants.
• You demonstrate proficiency in analyzing company data, market trends, and industry research to drive business strategy and influence stakeholders.
• The incumbent should profess a successful track record in relationship management – A necessity for handling high-tier merchant accounts.

The Nice-to-Haves

• Past experience in the food delivery industry.
• Skills in strategic planning and business development.
• An understanding of ecommerce and digital marketing trends.