Team Lead Riders

A Team Lead Rider will assist the Rider Supervisor in the performance of riders, managing the assigned outsourced companies, and supervising Rider Coordinators.

What’s On Your Plate?

• Monitor and improve Rider Performance and Compliance
• Manage rider roster with proper allocation of shifts/breaks/off-days etc
• Setting up a performance improvement plan to improve the performance of low-performing riders
• Monitor riders’ performance on an individual level and be responsible for coaching/warning riders
• Prepare a late login list and share it with all 3PLs
• Meet with 3PL Supervisors
• Monthly zone meeting with 3PLs to discuss performance and updates
• Supervise the Coordinators that assist dispatchers over communication channels related to riders
• Ensure compliance with rider equipment.
• Develop the team in coordination with regional rules
• Support the team through all processes in achieving talabat goal
• Handle Rider Supervisors’ duties in their absence

What Did We Order?

• Bachelor’s Degree graduate
• 2-3 years of experience in the food/grocery tech industry is highly preferred
• Proficient in Google Suite tools: GDoc, GSheet, GSlides, GForms, etc
• Strong communication skills, both written and verbal. Fluency in Arabic and English languages is required
• Influencing and negotiation skills: good public speaking and presentation skills
• People management skills: experience in managing a large group of people
• Stakeholder management skills: experience in dealing with cross-cultural team members and cross-functional teams
• Ability to analyze data and derive insights from comprehensive data report
• Ability to deal with ambiguity, work under pressure, and handle stress