Call Center Agent

• Interact with customers over the phone to understand their banking needs.
• Provide excellent customer service to achieve customer loyalty.
• Resolve problems over the telephone on the spot.
• Convert sales opportunities in order to meet financial targets.
• Clarify and explain procedures and products over the telephone.
• Capture and report customer feedback towards continual product development.
• Performs the necessary & right action on systems and tools in order to fulfill the customer request properly and maintain the company’s financial position.
• Recommends process improvements to facilitate Customer care work and delight the customers.

Requirements

• University Graduate.
• 0-1 years of Customer service experience.
• Customer-focused.
• Computer literate.
• Excellent communication skills.
• Fluent English language is a must.
• Strong listening skills.
• fresh grads