- Operational Delivery of Technology (30%)
- Service Acceptance/Readiness (30%)
- Managed Services Tendering (30%)
- Service Operations Strategy (10%)
- Continual Service Improvement (Embedded)
Requirements
- Has clear experience of their domain with knowledge of technologies, frameworks and standards and how to successfully apply these, through improvement roadmaps, to drive incremental maturity improvements and outcomes.
- Experience of managing service delivery in a multi partner/vendor environment
- Experience in driving interoperability across services with a consistent ITIL Service Strategy to Design defined to enable transition and Operate.
- Proven experience of driving operational excellence in an operational environment internally and across partner organisations
- The ability to bring thought leadership to their area, decompose problems, collaborate, deliver sound decision making and communicate effectively.
- Understanding of marketing led / consumer brands and the importance of customer experience.
- An ability to work in a service orientated environment and the importance of this in product development. Will understand the end to end workings of our business and ...
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