Service Readiness Manager

• Operational Delivery of Technology (30%)
• Service Acceptance/Readiness (30%)
• Managed Services Tendering (30%)
• Service Operations Strategy (10%)
• Continual Service Improvement (Embedded)

Requirements

• Has clear experience of their domain with knowledge of technologies, frameworks and standards and how to successfully apply these, through improvement roadmaps, to drive incremental maturity improvements and outcomes.
• Experience of managing service delivery in a multi partner/vendor environment
• Experience in driving interoperability across services with a consistent ITIL Service Strategy to Design defined to enable transition and Operate.
• Proven experience of driving operational excellence in an operational environment internally and across partner organisations
• The ability to bring thought leadership to their area, decompose problems, collaborate, deliver sound decision making and communicate effectively.
• Understanding of marketing led / consumer brands and the importance of customer experience.
• An ability to work in a service orientated environment and the importance of this in product development. Will understand the end to end workings of our business and ...