Manager, Chargeback & Refunds

Flutterwave was founded on the principle that every African must be able to participate and thrive in the global economy. To achieve this objective, we have built a trusted payment infrastructure that allows consumers and businesses (African and International) make and receive payments in a convenient borderless manner.

The Role: Flutterwave is seeking a seasoned Manager, Chargeback and Refunds. This role is pivotal in ensuring the smooth processing of settlements and managing chargeback disputes effectively. You will be responsible for overseeing all aspects of settlement operations and chargeback processes within the organization. This individual will play a crucial role in ensuring accurate and timely settlement of transactions, as well as managing chargeback disputes effectively. The ideal candidate will have a strong background in financial operations, a thorough understanding of settlement procedures, and experience in managing chargeback processes in compliance with industry regulations.

Responsibilities include but are not limited to:

• Settlement Processing:
  • Work closely with the finance and operations teams to reconcile settlement transactions and addre...