Customer Service Representative

Company Profile

Established in 2012, our client is a proud owner and operator of several gym facilities across Canada.

They have diversified their interests in various ventures, encompassing technology solutions for gym management, vending and e-commerce of health supplements, and commercial real estate.

This is a great opportunity for a Customer Service Representative to work in a rapidly growing company with an excellent work-life balance.

Job Overview

The position will play a crucial role in mastering customer service via phone calls to assist the clients with their perspective inquiries, memberships, and escalation of concerns.

Duties and Responsibilities

• Customer Service agents would handle all verbal communication for the company including any incoming or outgoing service calls to members involving account issues.
• This would include helping members with billing related inquiries, account cancellations and customer retention.
• Provide exceptional customer service and effectively resolve any conflicts or issues that arise particularly related to billing inquiries.
• Creating detailed notes on our platforms for communication with other representatives

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