Team Manager - Customer Service

Job Purpose :

To coordinate & well-plan of selling company’s product both internal & external customers and make sure that the products can definitely meet customer needs with 100 % customer satisfaction following within the business development department & company policy.

Main Responsibilities :

• Handle export customer business on day-to-day operation.
• Promptly responding to customer queries via email, live chat, video, phone, and social media channels.
• Immediately escalate serious complaints or issues that you are not equipped to deal with.
• Identifying common problems and escalating them to management, along with possible suggestions for improvement, wherever possible
• Responsibility to check & follow up P.O. (Purchasing order) from customers.
• Seek information from internal and external sources and prepare reports in required formats by monthly update (e.g. market trends, price index, competition, product innovation, packaging, and so forth).
• Consolidate and validate data from teams to prepare monthly and quarterly reports.
• Prepare reports, presentations, documents, or other materials as requested.
• Analysis of Monthly / Yearly, and the supervisors consider a Key Performance Indicator of the agency and the promotion track to meet its objectives.
• Work on ad hoc projects as assigned.

Requirements

Qualifications :

• Robust sales analysis capabilities
• Initiatives in response to customer demand and keep pace with market trends
• Ability to communicate in English.
• Strong Leadership
• Great computer and problem-solving skills
• Ability to drive and travel between Bangkok and Pathum Thani a few times a week.
• Excellent interpersonal skills and high creativity

Education :

• Bachelor's degree or higher in Marketing or related.

Experience :

• More than 10 years of experience in the management of customer service or Sales and business development in the OEM industry