Job Purpose :
To coordinate & well-plan of selling company’s product both internal & external customers and make sure that the products can definitely meet customer needs with 100 % customer satisfaction following within the business development department & company policy.
Main Responsibilities :
- Handle export customer business on day-to-day operation.
- Promptly responding to customer queries via email, live chat, video, phone, and social media channels.
- Immediately escalate serious complaints or issues that you are not equipped to deal with.
- Identifying common problems and escalating them to management, along with possible suggestions for improvement, wherever possible
- Responsibility to check & follow up P.O. (Purchasing order) from customers.
- Seek information from internal and external sources and prepare reports in required formats by monthly update (e.g. market trends, price index, competition, product innovation, packaging, and so forth).
- Consolidate and validate data from teams to prepare monthly and quarterly reports.
- Prepare reports, presentations, documents, or other materials as requested.
- Analysis of Monthly / Yearly, and the supervisors consider a Key Performance Indicator of the agency and the promotion track to meet its objectives.
- Work on ad hoc projects as assigned.
Requirements
Qualifications :
- Robust sales analysis capabilities
- Initiatives in response to customer demand and keep pace with market trends
- Ability to communicate in English.
- Strong Leadership
- Great computer and problem-solving skills
- Ability to drive and travel between Bangkok and Pathum Thani a few times a week.
- Excellent interpersonal skills and high creativity
Education :
- Bachelor's degree or higher in Marketing or related.
Experience :
- More than 10 years of experience in the management of customer service or Sales and business development in the OEM industry
Minor International
A luxury hospitality brand for modern travellers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world’s most exciting destinations
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