Vendor Relations Manager I

About Achievers

The "Achievers Employee Experience Platform™" empowers employees to recognize each other in real time and aligns them to the values and goals of the company. With almost 4 million global users, the Employee Experience Platform enables employees in over 170 countries. Visit us at www.achievers.com to learn more, and check out our platform in action here. Join us in our mission to Change the Way the World Works™!

Our commitment to you:

At Achievers, we hire you for you because we value the unique perspective and individuality that each person brings to our team. We are committed to creating an inclusive, diverse, and equitable workplace where you belong, and your contributions are celebrated. You'll have the opportunity to collaborate with a diverse group of colleagues who appreciate your strengths and are excited to learn from your experiences.

About the Position

We are looking for a Vendor Relations Manager I (VRM I) to join our team as we expand our vendoroperations to the West Coast of Canada! The VRM I is responsible for partnering with our Marketplace vendors to expand reward exposure, drive incremental revenue, and deliver the best redemption experience for our members, worldwide. This role plays a key role in supporting the selection and optimization of locally relevant rewards in our catalog, monitoring vendor performance, and improving upon price targets for assigned vendor accounts. Working collaboratively within a global, matrixed, and fast-paced environment to deliver successful outcomes, strong communication and organization skills are essential to this role.

Why work with us?

• We are passionate about fostering an environment of connection, security, and community, you’ll feel at home, without reservation.

• We believe in moving quickly, failing fast, and adapting to change.

• We’re committed to achieving excellence in everything we do.

Our Marketplace Operations team supports the rewards component of the Achievers platform, the global reward suppliers that serve as the backbone to it, and the customers we strive to please. We have great brand positioning in the market with the opportunity to further grow our global Marketplace and drive continued adoption across customers. We are at a pivotal accelerated growth stage. Driven to enhance foundational eCommerce strategies and account performance tactics, this is the perfect time to join our team!

Responsibilities:

Vendor Management:

• Portfolio Management:Effectively manage a diverse vendor portfolio, inclusive of APAC (Asia Pacific) partners, spanning varying countries, technologies, and business sizes.

• Relationship Development:Develop and maintain positive relationships with vendors, addressing any operational issues promptly.

• Payment: Collaborate with Finance to ensure payment to vendors are accurate and done within a timely matter to ensure continuous operations.

• Contract Compliance:Ensure alignment and adherence of vendor contracts with evolving business needs, contracted commitments, operational objectives, and industry standards.

• Initiative Management:Manage initiatives includingefficiency improvements, escalations, performance metrics, growth opportunities, platform changes or promotion opportunities.

• Contract Negotiation:Manage contract negotiations and renewals, ensuring favorable terms for Achievers.

Performance Monitoring and Data Analysis:

• Performance Tracking:Regularly track and report on vendor performance metrics against commits, benchmarks, and goals for leadership and other key stakeholders. Support the development and implementation of vendor performance improvement plans.

• Data Analysis:Effectively leverage data tools and reporting to analyze, interpret, and deliver key details to stakeholders.

• Margin Optimization:Identify opportunities for margin improvements and optimize product pricing and margin via negotiations.

• Issue Resolution:Identify performance issues, analyze opportunities, and collaborate with vendors to implement corrective actionsefficiently.

Strategic Product Selection:

• Product Selection:Collaborate with Merchandising to monitor product popularity and performance metrics. Identify top-performing products to guide product selection and ensure a competitive and appealing product catalog.

• Product Expansion:Work closely with vendors to introduce new and trending products, ensuring timely availability and alignment with market demands.

Cross-Functional Collaboration:

• Stakeholder Engagement:Partner, collaborate, and communicate across cross-departmental stakeholders to manage needs, ensure alignment, and set up teams for success.
• Cross-Functional Collaboration:Cultivate strong partnerships with teams includingFulfillment, Promotions, Merchandising, Vendor Partnerships, Customer Success, Finance, Support Operations, Legal, and Development teams to ensure cohesive vendor operations.
• Customer Mindset:Lead with a solution-oriented customer mindset to capture, action, and effectively support customer needs and/or requests to enhance their experience.
• Product Innovation:Identify and surface unique product or operational opportunities available via vendors with Product, Development, or Marketplace teams.

Qualifications:

• 3 to 5 years of Vendor Management/eCommerce experience
• Experience with tracking vendor performance against KPIs
• Ability to effectively negotiate with key stakeholders and vendors.
• Excellent communication and relationship management skills.
• Excellent analytical skills to solve ambiguous problems and develop insights from large data sets
• Self-starter; acts with a sense of urgency, proven results and solution-oriented
• Evidence of effective time management and prioritization against business needs
• Proficiency with CRMs such as Salesforce an asset
• Experience with using analytical tools (i.e., Microsoft Excel, Tableau) an asset.
• Bachelor’s degree preferred
• Fluency in Spanish an asset

Why you’ll love working at Achievers:

We are passionate about disruptive technology that’s rooted in science, research and data.

We understand the value of employee success in the workplace and have been recognized in numerous publications for our contributions to HR, for technical excellence, and for our outstanding workplace culture!

We foster an environment of connection, security, and community. You’ll feel at home, without reservation.

We believe in moving quickly, failing fast, and adapting to change.

We enjoy coming to work every day because we believe in our product and love our culture.

We’re committed to achieving excellence in everything we do.

Achievers does not offer employment to prospects without first ensuring that qualified candidates speak directly with the hiring manager and a member of our HR team. All qualification will be done face-to-face, whether that is in person or over Zoom. Achievers does not send out offers of employment without meeting candidates and does not offer employment via text. If you are requested for any personal information via text and/or without having met a member of our hiring team in person, please disregard.

Our employees are a diverse and inclusive team of passionate, hardworking individuals. Achievers is committed to creating an environment where our employees can do the best work of their lives. We encourage all qualified candidates to apply to join our A-Player family. Accommodations are available on request for candidates taking part in all aspects of the selection process.

Achievers is an equal opportunity employer. We encourage applications from candidates of all backgrounds and experiences.