Associate Data Collection Specialist

About Appen

Appen is a leader in AI enablement for critical tasks such as model improvement, supervision, and evaluation. To do this we leverage our global crowd of over one million skilled contractors, speaking over 180 languages and dialects, representing 130 countries. In addition, we utilize the industry's most advanced AI-assisted data annotation platform to collect and label various types of data like images, text, speech, audio, and video.

Our data is crucial for building and continuously improving the world's most innovative artificial intelligence systems and Appen is already trusted by the world's largest technology companies. Now with the explosion of interest in generative AI, Appen is helping leaders in automotive, financial services, retail, healthcare, and governments the confidence to deploy world-class AI products.

At Appen, we are purpose driven. Our fundamental role in AI is to ensure all models are helpful, honest, and harmless, so we firmly believe in unlocking the power of AI to build a better world. We have a learn-it-all culture that values perspective, growth, and innovation. We are customer-obsessed, action-oriented, and celebrate winning together.

At Appen, we are committed to creating an inclusive and diverse workplace. We are an equal opportunity employer that does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Associate Data Collection Specialist is responsible for executing data collection projects using Appen’s data collection systems, software and equipment. Associate Data Collection Specialist customizes participant instructions based on project-specific needs, assigns tasks to participants, communicates with participants, monitors throughput, performs and manages quality assurance and schedules payments. Associate Data Collection Specialist works collaboratively with Data Collection Specialists, Project Managers and other Specialists to meet project and client requirements.

Responsibilities

Project Management

Use Appen’s crowd management and data collection tools to execute data collection projects of different types (collecting audio recordings, images, videos…)

Deliver to project objectives within project scope, timeline and budget

Communicate with all stakeholders in a timely, clear and concise manner

Adapt to changing project needs and expectations

Be a proactive team member, contributing solutions and helping others as necessary

Communication

Send emails to a large audience to encourage people to do our project (examples: record their voices, videos…)o Make sure we meet the client’s requirements in terms of number of people coming onsite per day

Communicate with project managers about your booking progresses and anticipate any risks

Find back-up participants if there are last-minute cancellations

Call participants

Create and continuously improve the projects’ guidelines of your projects to ensure participants do the task according to our client’s requirements

Create innovative contents on Canva to guide and/or motivate our participants (flyers, banners, videos…)

Recruit participants using social medias and country-specific websites

Lead live or recorded training sessions for large groups of participants

Set up payments for participants

Respond to participant individual queries

Create FAQ’s to reply to the most common questions asked by our projects’ participants

Follow strict confidentiality protocol regulating the handling of project and participant details and other sensitive information § Data analyses

Maintain project trackers, monitor key project metrics and provide project reports as required

Analyze project performance and take appropriate actions (with guidance from Data Collection Specialist or Project Manager)

Qualifications and Experience

Experience in creating and sending mass communication to an international audience/creating marketing content/newsletter

1-2 year of project management experience in a metric-driven setting working in a production, operation, or call center environment is desired§ Experience with stakeholder management in a commercial project-based environment

Demonstrated time management and organizational skills with attention to details

Commitment to quality (being able to follow processes and contribute to their improvements)

Agility and a service orientated approach§ BS or BA degree from an accredited university or equivalent work experience preferred

Required Knowledge, Skills and Abilities

Proficient and experienced in using Excel daily (create basic formulas and pivot tables)

Knowledge of Microsoft Office tools - Word, PowerPoint, Microsoft Forms, and Outlook

Ability to pick up new tools and systems quickly and with accuracy

Proficiency in English, with excellent oral and written communication skills

$58,000 - $65,000 a year

Appen is the global leader in data for the AI Lifecycle with more than 25 years’ experience in data sourcing, annotation, and model evaluation. Through our expertise, platform, and global crowd, we enable organizations to launch the world’s most innovative artificial intelligence products with speed and at scale. Appen maintains the industry’s most advanced AI-assisted data annotation platform and boasts a global crowd of more than 1 million contributors worldwide, speaking more than 235 languages. Our products and services make Appen a trusted partner to leaders in technology, automotive, finance, retail, healthcare, and government. Appen has customers and offices globally.