Client Resolution Analyst

As a Client Resolution Analyst, you will be entrusted with the responsibility of managing a complex workload, executing in-depth analysis of our clients' operational queries and drawing meaningful conclusions. You will be expected to take ownership of problems and issues, steering them towards resolution, and adapt to changing circumstances with resilience and agility. We value curiosity and a passion for continuous learning to quickly grasp new concepts, systems and technologies.

The role requires an individual who can navigate uncharted territories and find solutions without relying on established processes.

• Lead the charge in managing and prioritizing your workload, seeking advice or escalating matters when necessary.
• Analyse transaction data and logs, draw conclusions and present recommendations to clients.
• Assume full responsibility for problems and issues, guiding them to resolution.
• Identify and collaborate with the necessary parties required for troubleshooting where applicable.
• Establish, develop, and maintain effective relationships with stakeholders, ensuring issues are resolved to the satisfaction of our clients.
• Adapt to change effectively, displaying res...