Director, OnDemand Services Strategy & Analytics

Client Services provides a world class service experience to Visa’s clients that begins with pre-sales and continues through onboarding, implementation of new products and services, ongoing support and service optimization. The OnDemand Services and Automation organization in Client Services is responsible for developing and executing the strategy of how Visa delivers OnDemand services to clients, through automated processes and effortless digital first experiences that drive client value and satisfaction. Our team works with functional leaders in Client Services, Risk, Product, Marketing and Technology to coordinate enhancements and to define the end-to-end OnDemand experience across Visa’s web properties. This includes integrating legacy functionality into a modern technology stack and creating a seamless user experience for clients and/or internal Visa users.

The OnDemand Services Strategy & Analytics Director is responsible for developing and implementing data strategies and analytical frameworks in the valuation, development and management of OnDemand solutions and platform services. We are seeking a dynamic and experienced candidate with a strong background in data analytics...