Customer Service Representative

Nine is looking for multiple Customer Service Representatives that are available for full-time permanent and max-term employment to join Australian Metro Publishing's Customer Service Centre team in Sydney.

You will be exposed to and assisting customers who subscribe to some of Australia's major publications such as The Sydney Morning Herald, The Australian Financial Review and The Age.

Be part of an exciting team, who are fanatical about providing exceptional customer experiences. We have multiple opportunities available to start immediately.

The role is predominantly working from home with time in the office on a fortnightly basis.

The Customer Service Team operates on a 7 day a week roster. Employees will work Monday - Sunday on a rotational roster.

Responsibilities include but are not limited to:

• Deliver world-class frontline customer service interactions and operations that meet or exceed a number of customer experience targets
• Manage interactions over the phone, email, live chat and web forms

Please note the start date for this position will be September 17th.

Requirements

​​​​​​Our ideal candidate will have the following attributes:

• Exceptional cu...