Customer Success Transformation Executive

What you get to do in this role:

• As a trusted advisor, you will dive enterprise level cross functional executive alignment in VLE customers and ensure success expectation are met.
• You will advise and coach executive leaders on how CS delivery can be optimized to deliver digital transformation.
• Accountable for delivering results against KPIs (e.g., technical health, product adoption, NPS, CS renewal) for success resources within a strategic account. You will own the engagement, drive towards business outcomes and successful transformation.
• Ensure that the deliverables are being met against the timeline and engaging of the right resources at the right time.
• Identify key criteria for assisting your customers by leveraging playbooks
• Evangelize ServiceNow customer success stories and processes to enable transformation and sales.
• You will ensure that customers derive the maximum value from their ServiceNow investment and utilize their licenses.
• Collaborate with ServiceNow stakeholder teams to ensure product adoption, growth attainment and increased footprint.
• Responsible for executing the Global Customer Success Strategy and optimizing the delivery of Customer Suc...