Support & Maintenance Engineer L2

About you

You are someone who wants to influence your own development. You’re looking for a company where you have the opportunity to pursue your interests and be able to grow professionally.

You bring to Applaudo the following competencies:

• 3+ years of experience providing technical support and troubleshooting to end users.
• Experience using multiple web navigators (Chrome, Opera, Edge)
• Basic knowledge in the operative system (Mac OS, Linux, Windows)
• Ability to speak and write clearly and accurately.
• Demonstrated proficiency in typing and grammar.
• Knowledge of relevant software computer applications and equipment.
• Knowledge of customer service principles and practices.
• Effective listening and reading skills.
• Willingness to cooperate with others and work to the greater good.
• Multi-tasking capabilities.
• Troubleshooting methodologies knowledge
• Experience managing different ticket service tools such as: Zoho Desk, Zendesk, Jira, FreshDesk, Salesforce