Salesforce Service Cloud Engineer II

What you’ll do?

• Provide functional-technical best practices on the SFDC platform.
• Work collaboratively with internal team members to design a solution that will meet the business requirements.
• Make recommendations to improve efficiencies through development and adoption of best practices and standardized procedures.
• Lead functional and technical workshops. Demonstrate leadership skills in designing, delivering, testing, and deploying.
• Manage customer expectations; negotiate solutions to complex problems with both the customer and third-party partners.
• Highlight and manage risk areas in the solution in a proactive manner and commit to seeing an issue through to completion.
• Document As-Is business processes, business requirements and solution designs for the Salesforce platform.
• Establish trust with the customer s leadership, promoting and/or implementing standard processes with Salesforce Service Cloud.

Requirements

What do you need to succeed?

• You hold a Bachelor’s engineering or Master’s degree in computer science or related fields preferred.
• 4+ years of work experience in Salesforce.
• Experience in defining, designing, delivering, and deploying...