Senior Director Product Management - Synapse

About Zeta

Zeta is a Next-Gen Banking Tech company that empowers banks and fintechs to launch banking products for the future. It was founded by Bhavin Turakhia and Ramki Gaddipati in 2015.

Our flagship processing platform - Zeta Tachyon - is the industry’s first modern, cloud-native, and fully API-enabled stack that brings together issuance, processing, lending, core banking, fraud & risk, and many more capabilities as a single-vendor stack. 20M+ cards have been issued on our platform globally.

Zeta is actively working with the largest Banks and Fintechs in multiple global markets transforming customer experience for multi-million card portfolios.

Zeta has over 1700+ employees - with over 70% roles in R&D - across locations in the US, EMEA, and Asia. We raised $280 million at a $1.5 billion valuation from Softbank, Mastercard, and other investors in 2021.

Learn more @ www.zeta.tech, careers.zeta.tech, Linkedin, Twitter

About the role

Synapse is Zeta’s digital banking SaaS team, building platforms for modern banking experiences for banks.

Our Digital Banking SaaS comprises:

Neutrino - A digital banking platform for crafting stunning mobile and web banking experiences for credit cards, checking accounts, savings accounts, loans and other products

Merlin - A conversational AI platform that can be used to build AI agents that respond to questions, provide insights and perform actions on behalf of users

As a Senior Director, Product Management in the Synapse team, you will report into our CEO, and lead a team of Product Managers, Designers and Analysts and work alongside rockstar engineers driving the vision, strategy, and execution of innovative features that enhance user experiences and drive long-term growth. You will own and oversee the entire product development lifecycle, from ideation to market launch.

Responsibilities

• Growth Hacking and Product Management

• Measure Output metrics (Acquisition, Activation, Retention, Engagement) and Input metrics (Conversion Funnels, Engagement) that matter

• Leverage Product Analytics Platforms (Mixpanel, Amplitude etc), Data Analytics Platforms (Metabase, Superset)

• Creative Feature Ideation to come up with Features that have maximum impact on the metrics that matter

• Leverage frameworks for Feature Prioritization (Reach, Frequency, Impact, Effort)

• Oversee the creation of delightful, intuitive and engaging user interfaces in collaboration with UX designers to drive user adoption and NPS

• Leadership

• Lead and mentor a team of product managers, designers and program managers - fostering a culture of innovation, collaboration, and excellence.

• Represent the product vision and strategy to stakeholders, customers, and partners, ensuring clear communication and alignment.

• Stay abreast of industry trends, emerging technologies, and regulatory developments to inform product strategy and roadmap.

• Partner with sales, marketing, and business development teams to drive product adoption, customer acquisition, and revenue growth.

Skills

• In depth understanding and knowledge of Statistics, Analytics, Business Intelligence, SQL, Product Analytics platforms
• Ability to interpret complex data sets and derive actionable insights
• In depth understanding and knowledge of technology platforms and their capabilities for IOS, Android and Web development
• Keen eye for design and aesthetics
• Excellent UX and copywriting skills
• Excellent written and verbal communication skills
• Experience in conducting user research
• Meticulous in program management processes

Experience & Qualifications

• 10+ years in Product Management in Consumer or B2B SaaS preferably in fintech
• Strong software engineering/technical background

Equal Opportunity

• Zeta is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage applicants from all backgrounds, cultures, and communities to apply and believe that a diverse workforce is key to our succes