Hybrid
Senior🇨🇳 China
Head of Operations
Other
Reporting directly to the Audit Services Director, you will be responsible to ensure a smooth run of our daily Operations in the Audit Department.
Your main responsibilities will be to:
- Leading and growing our Global network of Compliance Auditors (200+ auditors across 50+ countries) and Audit Support Team, overseeing recruitment, training, and performance management to build a high-performing team.
- Developing, implementing, and refining Audit Standard Operating Procedures based on stakeholder feedback and claim analysis, continuously seeking opportunities to enhance efficiency and effectiveness.
- Designing and monitoring Key Performance Indicators (KPIs) to drive project success and ensure timely, reliable audit results, utilizing data to identify trends, areas for improvement, and strategies for success.
- Overseeing transversal projects by partnering with internal teams such as sales, marketing, and IT, fostering a collaborative environment to achieve organizational goals and enhance audit service delivery.
- Maintaining continuous communication with key clients to deliver top-quality service and provide regular internal feedback on client satisfaction and areas for improvement.
- Supervising and tracking the progress of various projects managed by the back-office teams within the Audit Department, ensuring projects are advancing according to plan and meet established goals.
- Staying updated on industry requirements and trends and promoting knowledge transfer to team members to foster ongoing improvement in audit processes.
Requirements
To succeed in this role, you have:
- A Master’s degree in Engineering or any related background from an accredited University.
- Minimum 8 years of professional experience in overseeing factories Audits and people management.
- A good understanding about the Supply Chain industry, Quality norms and CSR topics.
- Excellent spoken English skills; Any additional language would be a plus.
- Very good communication and people’s skills, ability to engage with all internal and external stakeholders.
- Strong leadership and management skills, with the ability to motivate and develop a high-performing team.
- Ability to work effectively in a fast-paced, global environment with competing priorities.
- Humble, enthusiastic and rigorous, with a taste for the field.
- Previous exposure to using AI at work or a strong personal acquaintance with AI products.
So, READY TO BECOME A QIMATE? JOIN US!
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