Manager - Group Operations

If you are looking to excel and make a difference, take a closer look at us…

Functional

• Analyze and work with IT and Business Units to ensure completeness and feasibility of user requirements
• Review and monitor User Acceptance test and related tests for Deposits and Safe Deposit Box applications are according to User Requirement Specifications (URS), schedule and quality objectives
• Ensure first level support is within the service level
• Responsible for Deposits and Safe Deposit Box user parameters setup/maintenance
• Primary support for Deposits (CA, SA and FD) and Safe Deposit Box (SDB) applications
• Coordinate with users and IT to ensure that testing and related activities are ready and according to schedule

Managerial

• Prepare test plan and perform UAT for Deposits and Safe Deposit Box applications
• Update documentation including the User’s Manuals for users’ and team reference for Deposits and Safe Deposit Box applications
• Follow-up on support logs for Deposits and Safe Deposit Box applications till resolution

Education/Qualification

• SPM / STPM / ‘A’ levels or equivalent
• Relevant Diploma / Degree in Banking / Accounting / Business Information Systems etc

Experience

• Work in financial institution especially in credit or branch operations
• User acceptance testing and planning.
• Project planning and execution
• Knowledge of Microsoft Office and Google Workspace. AS400 Query utility.

About Hong Leong Bank

We are a leading financial institution in Malaysia backed by a century of entrepreneurial heritage. Providing comprehensive financial services guided by a Digital-at-the-Core ethos has earned us industry recognition and accolades for our innovative approach in making banking simpler and more effortless for our customers. Our digital and physical offerings span across a vast nationwide network in Malaysia, strengthened with an expanding regional presence in Singapore, Hong Kong, Vietnam, Cambodia, and China.

We seek to strike a balance between diversity, inclusion and merit to achieve our mission of infusing diversity in thinking and skillsets into our organisation. Candidates are assessed based on merit and potential, in line with our mission to attract and recruit the best talent available. Expanding on our “Digital at the Core” ethos, we are progressively digitising the employee journey and experience to provide a strong foundation for our people to drive life-long learning, achieve their career aspirations and grow talent from within our organisation.

Realise your full potential at Hong Leong Bank by applying now.