Senior Staff Outbound Product Manager

Senior Staff Outbound Product Manager: ITSM Business Unit

Staines, UK, Flexible and other locations within Europe

The Team:

ServiceNow’s IT Service Management (ITSM) Business Unit creates products and solutions that enable organizations to modernize, automate, and accelerate their IT workflows and practices. Our vision for ITSM is to be the leading intelligent service management platform that helps our customer deliver great employee experiences, enhance fulfiller productivity and increase business agility and service resilience while reducing costs.

Our product teams are organized into PoDs where Outbound and Inbound PMs work closely with our Product Success, Expert Services, Product Marketing, Research, Design and Engineering in a truly cross-functional team. We are looking for a Senior Staff Outbound Product Manager for our Intelligent Automation (GenAI) PoD.

Your Mission:

As a Senior Staff Outbound Product Manager, your strategic insights will not only shape our product's trajectory but also empower our sales teams and captivate our customers. You will stand at the vanguard, articulating the voice of the customer and steering our product evolution with compelling narratives and active engagement.

This is your chance to influence the crafting of features and experiences that define our next-generation IT and mobile offerings. Your technical savvy, empathy for customers, and substantial experience with the ServiceNow platform will be critical as you collaborate intimately with sales, solution consulting, and engineering teams, concentrating on ServiceNow functionalities to heighten our customers' connection to their digital environment.

Your Responsibilities:

• Strategic Influence: Shape our product roadmap with insights from sales and customer interactions.
• Sales and Marketing Alliance: Equip sales teams with insights and materials, and champion our product suite through direct engagement and industry events.
• Customer-Centric Vision: Channel the customer's voice into product development for maximum impact and alignment with user needs.
• Market Insight: Investigate market trends to inform product strategies, using tools to enhance sales and product usability.
• Education and Advocacy: Cultivate educational programs to encourage product adoption and highlight customer success stories.

Your Growth Path:

• Continuous Evolution: Receive ongoing training and support to keep pace with product features and market dynamics.
• Impactful Analytics: Utilize data to shape product direction, remaining closely connected with customer feedback.
• Relentless Innovation: Partner with customers and stakeholders in co-development efforts to refine product requirements.
• Team Victory: Foster a culture of success and collaboration, playing a key role in aligning cross-functional teams.

Requirements

• Experience: You bring 8+ years as a Product Manager, Product Owner, Consultant, or Analyst within a software product company. MBA or Master’s degree preferred.
• Customer Engagement: You have a history in a B2B client-facing role, preferably using the ServiceNow platform to achieve customer success.
• ITSM Expertise: You possess a deep understanding of IT Service Management and the agility to master new technical concepts.
• AI Expertise: You have a solid understanding of AI, and well-versed in GenAI, and LLM.
• Strategic Decision-Making: You excel in balancing the possible with the desirable, taking into account technical feasibility and strategic goals.
• Communication Excellence: You're skilled in presenting to large audiences and engaging with customers on an individual basis.
• Adaptability and Learning: You think strategically, learn quickly, and communicate impactfully.
• Collaborative Spirit: You enjoy and excel in a highly collaborative environment.