The Lead Systems Engineer will report to the VP of Network, Infrastructure & Security and will be responsible for the management of our overall Dynamics 365 environment including Customer Experience and Field and Operations.
· Monitor the environment for performance, availability, and security, implementing necessary optimizations and enhancements.
· Manage and oversee all promotions and upgrades to the system.
· Manage security of the Dynamics 365 environment.
· Manage and support the Power Platform.
· Responding effectively and speedily to any problems.
· Maintaining a professional demeanor with clients and colleagues.
· Refreshing of lower environments as necessary.
· Providing training and support.
· Ensuring operating environments stay safe and secure via patching and other controls.
· Updating any software and hardware where necessary.
· Handle minor network issues.
· Strong communication skills and ability to troubleshoot remotely.
· Updates job knowledge by participating in educational opportunities, reading professional publications, and participating in professional organizations.
· Accomplishes organizational mission by completing related tasks as needed.
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