Director Enterprise Information Technology

Fourth is the world’s largest and fastest-growing global leader of end-to-end restaurant and hospitality management technology solutions. We pride ourselves on delivering a world-class SaaS experience for our clients by building long term partnerships starting from the first phone call. We know our recipe for success at Fourth is our amazing team... and that starts with hiring the right people!

Interested in joining our smart, fun, and talented team?

The Director Enterprise Information Technology is a department leadership role responsible for developing and executing strategies to drive Fourth’s enterprise computing environment. This role requires a deep understanding of Information Technology management, security, desktop computing, shared computing services, and facility management. The Director will work closely with Business Applications, Product Architecture & Development, Risk, Operations leadership and executive leadership to ensure alignment on goals and drive successful outcomes.

The role . . .

• Strategy Development, People & Project Execution:
• Develop and implement a comprehensive enterprise information technology strategy that aligns with business goals and delivers a secure and stable IT computing environment in an ever-evolving business environment
• Architect infrastructure solutions that ensure scalability, reliability and high performance to meet the needs of a global business
• Collaborate and act as a business partner with members of the senior leadership team to identify ways IT can assist the company in achieving business and financial goals
• Direct global infrastructure staffing, including recruitment, supervision, scheduling, and development
• Lead and evaluate IT projects thru planning, execution, testing, implementation and change management
• Research potential technology solutions in support of new initiatives, opportunities, and procurement efforts
• Establish strategic service provider partnerships
• Oversee contract negotiations with IT vendors, contractors, and service providers; maximize use of in-house versus outsourced services
• Prepare and implement annual IT budget that includes software, hardware, and infrastructure, by creating business cases justifying and evaluating ROI, manage spend to hit targets
• Develop and implement all IT policies and procedures, including those for architecture, security, disaster recovery, purchasing, and help desk support
• Establish and maintain regular written and in-person communications with executives, department heads, and end-users regarding pertinent IT activities
• Security Infrastructure
• Ensure the security and integrity of the company’s systems
• Manage the development, implementation and maintenance of an end-to-end identity and Access Management (IAM) practice, including Microsoft Active Directory
• Identify security vulnerabilities and eliminate with solutions that increase data safety while scaling to fit risk profile
• Partner with Risk to develop, implement and maintain an effective information security and controls policy including compliance with all applicable regimes such as SOC
• Desktop, Organization Tooling & Facilities
• Plan the operation of company end-user devices (BYOD & company issued), including procurement, provisioning, support and deprovisioning
• Oversee user productivity applications including Microsoft suite and other shared tools.
• Develop UCaaS and CCaaS solution strategies to facilitate streamlined internal and external communication
• Lead and support the implementation of software and hardware upgrades
• Organize global office operations including maintenance of Internet access, LAN/WLAN, entry controls and surveillance, conference room technology and printing

The ideal candidate . . .

• Bachelor’s degree in Computer Science, IT, or related field.
• 10+ years in enterprise computing or similar roles, including 5+ years in leadership.
• Expertise in IT infrastructure strategy, project management, and policy development.
• Successful track record in software implementation.
• Strong technical knowledge of networks, operating systems, hardware, and protocols.
• Effective leadership with a focus on respect, growth, and goal achievement.
• Strong sense of urgency and excellent analytical skills for actionable insights.
• Exceptional communication, leadership, and multitasking abilities.
• Experience in budget management and forecasting.
• Strategic, results-driven thinker with a collaborative approach.
• Ability to maintain confidentiality and manage moderate global travel.

Benefits

🏖 Holidays. We all need to rest so you get 25 basic holidays with the option to grow up to 30 with service + your birthday off + bank holidays!

⌚️ ️Flexible working! Use our flexible working hours and hybrid working environments to manage it.

🧘‍♀️ Wellness activities and a lot of pampering included. On top of that, you can add gym subscription discounts.

💻 Laptop and equipment.

🏥 Healthcare expense claim tools!

📔 Like in life, at work we also want you to grow with certifications.

🎉 Annual meet ups!

👥 Enhanced parenting scheme!

🚲 Cycle to work scheme and season ticket loan provided.

🏦 Pension and life insurance? Several, for you to choose what looks convenient.

💷 On demand pay tools for you to be able to access salary even before the end of the month!

Our Story

In July 2019 Fourth joined forces with HotSchedules to become the global leader in end-to-end restaurant and hospitality management technology solutions. Together, the merged company now represents the world’s largest and only provider of end-to-end restaurant and hospitality management solutions for customers across the globe and of all sizes—from a single location or franchisee restaurant to a global restaurant or hotel chain. The combined company’s complete software-as-service (SaaS) solution suite including scheduling, time & attendance, applicant tracking, training, inventory management / procurement, HR / benefits and payroll services now serves customers in 120,000 locations worldwide and is supported by a dedicated, unified team across offices in the US, UK, Bulgaria, China, Australia, and UAE.

Fourth is an Equal Opportunity Employer

All qualified applicants will receive consideration without discrimination because of sex, gender identity, gender expression, sexual orientation, marital status, race, color, age, national origin, military status, religion, or disability or any other legally protected status.