- Lead, consult, specify and execute ECU tools-related system integration engineering projects to enhance the customers ECU development processes.
- Provide technical assistance to customers via email and phone as well as virtual and in-person meetings
- Manage/Drive resolution of critical customer issues
- Acquire and maintain an expert level knowledge of ETAS products and customer processes and applications, with a focus on ECU instrumentation (test benches, measurement, and calibration, rapid prototyping, and debug tools) in order to execute and support engineering service projects or customers.
- Lead and manage technical customer communication and interaction on ECU tools-related system integration projects including providing technical presentations, managing critical customer issues, and tracking open/closed action items.
- Support the growth of ETAS' ETK Integration Services team through the identification and/or definition of both internal processes and new business/service opportunities.
- Provide customer training and assist other ETAS engineers with applications know-how.
Requirements
Basic Qualifications:
• Bachelor’s degree in EE, CE, CS, or ME or relevant work experience
• 3+ years professional experience in the automotive industry
• 3+ years of customer relationship management
• 3+ Experience with Microsoft 365 tools
Preferred Qualifications:
• Hands-on experience with vehicle electronics, vehicle communication buses, protocols and standards (e.g., CAN, FlexRay, CCP, XCP, UDS, ASAP2, iLinkRT, MCD3)
• Working knowledge of vehicle subsystem development process fundamentals
• Experience working with MatLab Simulink
• Experience with software development/testing/debugging and system integration
• Experience with defect tracking software such as Team Foundation Server or Jira
• Working knowledge of a major OEM’s embedded software calibration processes
• Excellent organizational, interpersonal, communication and problem solving skills
• Experience in leading training classes and/or creation of training materials
• Experience with ETAS hardware and software products
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