You will play a critical role in the delivery of world-class client support and are responsible for responding to technical and non-technical customer queries. We are looking for an enthusiastic, self-motivated individual with a technical or customer support background to expand our Customer Support team. The successful candidate will possess very strong problem-solving and communication skills. They will thrive in a fast paced, team-oriented environment, and process the ability to manage multiple tasks simultaneously. This role is best suited for a self-starter who is comfortable working with internal and external customers.
Responsibilities:
- Proactively support the Turnitin product line via primarily email, (sometimes phone & live chat), ensuring problem resolution, system access, and optimal system performance.
- Coordinate closely with Engineering and Product Management on all product issues & releases
- Develop positive customer and cultural relations.
- Assist in the translation, maintenance, and updating of technical documentation associated with the product line.
- Support other strategic initiatives as needed.
Requirements
Essential:
- Bachelorโs degree or applicant with experience working in a customer support role
- Fluent spoken/written English
- Ability to work in a fast-paced environment, manage multiple projects, set priorities, work independently, and perform under pressure.
- Excellent computer skills
- Knowledge of one or more of the following Operating Systems (Windows, Mac, Linux)
- A good understanding of Microsoft Office products
- Excellent planning and organisational skills.
- Ability to work with sensitive and confidential material and possess excellent judgement.
- Weekend work and late hours required.
- Tuesday to Saturday, 12 am to 9 am
Desirable:
- Familiarity with Learning Management Systems such as Blackboard, Moodle, Canvas or D2L
- Broad understanding of web technologies and Software as a Service (SaaS)
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Turnitin, LLC
Turnitin is an AI-focused leader in the educational and research sectors, promoting academic integrity and innovation for over two decades
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