ServiceNow Business Solution Specialist

CyberArk seeks for an experienced ServiceNow solution Specialist and implementor to join our global Business Application group.

In this role, you should have strong hands-on experience in the ServiceNow application as

You will be responsible for working closely with the ServiceNow project manager and implementing various solutions within the platform.

• Design, develop and implement ITSM Service Catalog workflows, ITIL processes, Portal, HRSD, ITOM, SAM within the ServiceNow platform and integrations with external systems
• Developing, installing, integrating, and troubleshooting ServiceNow applications
• Consuming Knowledge regarding the latest changes in the ServiceNow platform
• Evaluating and recommending a configuration that maximizes software capabilities
• Training, documentation, and support to the organizational teams
• Maintenance, including problem (ticket) resolution within SLA and in the highest quality
• Maintain detailed system documentation, including design specs, maintenance, troubleshooting, deployment, disaster recovery, tech notes, testing, etc.
• Stay up do date with ServiceNow releases and contribute to improvement efforts.
• Manage ServiceNow software upgrades and patching lifecycles
• Responsible for unit testing and end to end testing of the technical development and fix related defects until final deployment to production environments
• Collaborate with colleagues as a technical mentor, sharing technical information, knowledge, and expertise

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Requirements

• 2-3 years of experience in ServiceNow development – a must
• Bachelor's Degree in Industrial Engineering, information science, management information systems (or equivalent field) – an advantage
• Experience with ServiceNow modules such us ITSM, HRSD, Portal-a must
• Excellent problem-solving/analytical skills and knowledge of analytical tools
• Can efficiently work in Multi-tasking arena with a strong “can do” and proactive approach
• Ability to learn new content areas and new skills quickly and efficiently
• Excellent communication and interpersonal skills
• Customer-centric with an ability to understand customer needs
• Ability to work in a dynamic and fast changing environment
• Highly organized, motivated, and creative
• Excellent verbal and written communication skills in English – Must
• Ability to travel 1-2 times a year