CyberArk seeks for an experienced ServiceNow solution Specialist and implementor to join our global Business Application group.
In this role, you should have strong hands-on experience in the ServiceNow application as
You will be responsible for working closely with the ServiceNow project manager and implementing various solutions within the platform.
- Design, develop and implement ITSM Service Catalog workflows, ITIL processes, Portal, HRSD, ITOM, SAM within the ServiceNow platform and integrations with external systems
- Developing, installing, integrating, and troubleshooting ServiceNow applications
- Consuming Knowledge regarding the latest changes in the ServiceNow platform
- Evaluating and recommending a configuration that maximizes software capabilities
- Training, documentation, and support to the organizational teams
- Maintenance, including problem (ticket) resolution within SLA and in the highest quality
- Maintain detailed system documentation, including design specs, maintenance, troubleshooting, deployment, disaster recovery, tech notes, testing, etc.
- Stay up do date with ServiceNow releases and contribute to improvement efforts.
- Manage ServiceNow software upgrades and patching lifecycles
- Responsible for unit testing and end to end testing of the technical development and fix related defects until final deployment to production environments
- Collaborate with colleagues as a technical mentor, sharing technical information, knowledge, and expertise
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Requirements
- 2-3 years of experience in ServiceNow development โ a must
- Bachelor's Degree in Industrial Engineering, information science, management information systems (or equivalent field) โ an advantage
- Experience with ServiceNow modules such us ITSM, HRSD, Portal-a must
- Excellent problem-solving/analytical skills and knowledge of analytical tools
- Can efficiently work in Multi-tasking arena with a strong โcan doโ and proactive approach
- Ability to learn new content areas and new skills quickly and efficiently
- Excellent communication and interpersonal skills
- Customer-centric with an ability to understand customer needs
- Ability to work in a dynamic and fast changing environment
- Highly organized, motivated, and creative
- Excellent verbal and written communication skills in English โ Must
- Ability to travel 1-2 times a year
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Cyberark
CyberArk is the global leader in identity security, providing the most comprehensive security offering for any identity โ human or machine โ across business applications, distributed workforces, hybrid cloud environments, and throughout the DevOps lifecycle
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