Major Duties and Responsibilities
- Daily process and input of all customer orders and distribution accounts.
- Provide daily operational reports that are accurate and timely.
- Run stock reports to check for product availability.
- Generate all related paperwork and necessary information required for customer work
orders, checks all orders for special requests and posts inventory
records. - Perform accurate and timely data entry for receiving, order allocation, shipping
and inventory management. - Rate domestic transportation bills.
- Coordinate special, last minute shipping requests with the Transportation and
Operations Departments, expediting any order as necessary. - Trace orders as required and notify customers of activity concerning their order.
- Ensure accurate and timely client and vendors billing.
- Maintain damage records and backorder logs.
- Handle returned merchandise in an efficient manner and ensures proper credit is
given to the customer. - Input all receipts, putaways, moves, picks, shipments and cycle counts
- Communicate effectively with customers as required.
- Provide warehouse staff with necessary documents and information needed to
complete receiving, and to ship orders. - Maintain excellent working relationships with customers by responding to all
inquiries and complaints concerning work orders, invoices, shipments,
inventory counts, etc. in a courteous and efficient manner. - Report customer feedback to management, including any signs of customer
dissatisfaction. - Act as a liaison between the warehouse and the customer in administration of
accounts and between the office and customer regarding invoicing and
credit information. - Contribute to maintain strong relationships with vendors (trucking companies, and others).
- Provide support with other miscellaneous projects, filing and research
- Oversee all paperwork associated with orders and maintain the corresponding files.
- Maintain a current and accurate DLSOP that details the processing requirements for
each account. - Answer phone calls according to Expeditors standards
- Receive inventory.
- Ensure accurate and timely data entry into our operating system
Requirements
-
2 years related experience and/or training; or equivalent combination of
education and experience. -
Previous experience in inventory control and/or distribution operations.
-
Effective interpersonal skills, including proven abilities to listen, comprehend,
effectively communicate clearly and concisely to obtain positive results. -
Pro-active, strong organizational skills.
-
Displayed ability to work independently with minimal supervision
-
Good computer skills (Excel, Word, PowerPoint).
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Expeditors
Global supply chain management company with professionalism, leadership, and a friendly environment fostering an innovative, customer service-based approach to logistics.
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