Distribution Customer Service Representative

Major Duties and Responsibilities

• Daily process and input of all customer orders and distribution accounts.
• Provide daily operational reports that are accurate and timely.
• Run stock reports to check for product availability.
• Generate all related paperwork and necessary information required for customer work
  orders, checks all orders for special requests and posts inventory
  records.
• Perform accurate and timely data entry for receiving, order allocation, shipping
  and inventory management.
• Rate domestic transportation bills.
• Coordinate special, last minute shipping requests with the Transportation and
  Operations Departments, expediting any order as necessary.
• Trace orders as required and notify customers of activity concerning their order.
• Ensure accurate and timely client and vendors billing.
• Maintain damage records and backorder logs.
• Handle returned merchandise in an efficient manner and ensures proper credit is
  given to the customer.
• Input all receipts, putaways, moves, picks, shipments and cycle counts
• Communicate effectively with customers as required.
• Provide warehouse staff with necessary documents and information needed to
  complete receiving, and to ship orders.
• Maintain excellent working relationships with customers by responding to all
  inquiries and complaints concerning work orders, invoices, shipments,
  inventory counts, etc. in a courteous and efficient manner.
• Report customer feedback to management, including any signs of customer
  dissatisfaction.
• Act as a liaison between the warehouse and the customer in administration of
  accounts and between the office and customer regarding invoicing and
  credit information.
• Contribute to maintain strong relationships with vendors (trucking companies, and others).
• Provide support with other miscellaneous projects, filing and research
• Oversee all paperwork associated with orders and maintain the corresponding files.
• Maintain a current and accurate DLSOP that details the processing requirements for
  each account.
• Answer phone calls according to Expeditors standards
• Receive inventory.
• Ensure accurate and timely data entry into our operating system

Requirements

• 2 years related experience and/or training; or equivalent combination of
  education and experience.

• Previous experience in inventory control and/or distribution operations.

• Effective interpersonal skills, including proven abilities to listen, comprehend,
  effectively communicate clearly and concisely to obtain positive results.

• Pro-active, strong organizational skills.

• Displayed ability to work independently with minimal supervision

• Good computer skills (Excel, Word, PowerPoint).