Client Consultant I

Position Title

Branch Banking - Client Consultant I

Location

Grand Rapids/1969 44th Street SE/112016

Job Summary

A Branch Banking Client Consultant I provides customers with high quality, prompt, and professional financial services. Responsible for interacting with clients and providing exceptional service by greeting them as they enter one of our branches and providing them with the services needed to meet their financial goals. This role will process financial transactions in an accurate, efficient, and friendly manner while maintaining operational standards, and assist the team in meeting branch goals.

Job Responsibilities:

• Sales Performance: Support team efforts to achieve growth targets in financial performance (outstanding deposits, outstanding loans, non-interest income) and primary client acquisition. Actively seek and deliver the right client introductions to the right team member(s) to achieve growth targets and execute successful sales initiative
• C lient Experience: Provide positive client experience by assisting with account questions, problems and/or complaints and through research and communication resolve in a timely and effecti...