Product Specialist

Travel is not just about the destination; it's about every memory made along the way. We are dedicated to shaping the future of travel by partnering with 200+ airline, hospitality, cruise, passenger rail, and financial services companies to create new, meaningful revenue streams through incredible customer experiences. Rooted in our core values of being ambitious, innovative, and collaborative, we are driven to continuously raise the bar, exceed expectations, and bring out the best in everyone, fostering a culture where we believe we are better together, working towards an extraordinary future in travel. Come help us transform everyday travel into extraordinary experiences.

ABOUT THE ROLE:

We are looking for a Product Specialist, Promotions to join our Promotions team for a permanent position.

We’re an industry-leading organization that is continuously reshaping how consumers interact with their loyalty programs. We work with the world’s largest airline, hotel, financial, and retail rewards programs, to tackle complex challenges and come up with innovative e-commerce solutions. If you’d like to be a part of it, we’d love to hear from you.

You will be part of a team that is continuously reshaping how consumers get more value from their loyalty programs. You are a smart, enthusiastic person with an interest in working with the world’s largest and most successful loyalty programs.

As a Promotions Specialist you will play a key role in implementing ecommerce promotions for our partners. Together with your team, you will help configure, customize and deploy promotional activities on storefronts. Leveraging your outstanding attention to detail, quality and communication skills you will identify, implement, test and deploy these solutions.

Reporting to the Team Lead, Product Specialist, Promotions, you will:

- Gather and confirm promotion requirements by working with internal stakeholders (Partner Strategy, Marketing, Delivery), as well as Loyalty Program Partners

- Configure promotions based on requirements.

- Ensure the solutions we deploy are of the highest quality using appropriate QA methodologies and processes

- Effectively communicate, across many channels, your progress with your team & all stakeholders

- Be responsive to constantly changing business needs and priorities – re-prioritizing work as needed to ensure continuing success

- Liaising with multiple internal teams to quickly and effectively find solutions that help the business meet its changing objectives

- Be able to work hours to accommodate our UK/Middle East/Singapore Team

- Excellent time management skills and ability to work under pressure

- Willingness to develop an in-depth understanding of the business and processes

YOU ARE SOMEONE WITH:

- High attention to detail with knowledge of QA practices

- Experience with web technologies, formats and protocols (eg. HTML, CSS, FTP)

- Experience in a managed solution or SaaS environment

- Previous experience in software products like Salesforce and JIRA is an asset

- Software development experience is considered an asset

- Bilingual / Multilingual would be considered an asset

WHAT YOU’LL LOVE ABOUT US:

🏦 RRSP/401(k) Matching

🏥 Comprehensive Health Plans

📅 Flexible Paid Time Off

✈️ Travel Experience Credit

🧘 Annual Wellness Credit

🥗 Team Events and Monthly Lunches

💻 Home Office/Commuter Credit

🌅 Work From Anywhere Program

🍼 Parental Leave Top Up

🌍 Adventure Pass

OUR PROCESS:

Plusgrade is an equal-opportunity employer and is committed to providing an accessible recruitment process. We welcome applications from all qualified individuals and are committed to equal employment opportunities regardless of gender identity or expression, race, ethnic origin, creed, place of origin, age, sex, marital status, physical or mental disability, sexual orientation, and any other category protected by law. Upon request, we will provide accommodation for applicants with disabilities.

We believe in diversity and inclusivity and that is why our interview process is designed for a positive candidate experience and to ensure every candidate is evaluated equally. All applications will be reviewed by our Talent Team and the successful candidate(s) will go through the following recruitment process:

- Recruiter Phone Interview

- Hiring Manager Interview

- Team Interview

All candidates will be provided with feedback regardless if they pass or didn’t pass any of our interview stages. All your information will be kept confidential.