Customer Service Representative

What Your Day Will Look Like

When you walk through our doors, you join a team of energetic and passionate people striving to give people the experience they deserve – a collective of do-ers who think outside the box. Listen closer – you’ll hear our team in conversation with customers, asking open ended questions to identify value adding opportunities that ensure our customers are getting the best possible value. Our people deliver tailored solutions that can revolutionize their businesses and change lives.

Requirements

Unlock Your Potential

Being at the cutting edge means having people who are ambitious and looking to push the fold; we want to help you develop in your time at TSA. So not only will you be receiving ongoing coaching and support, we also encourage you to grow within the company – TSA Group looks internally to recruit our next generation of leaders, trainers and innovators.

Are You Ready?

We are looking for a can-do positive attitude, and someone always ready to try new things and roll with the punches. Your conversational and charismatic persona will shine through to our customers and allow you to remain friendly and calm under pressure. Whilst we offer energy solutions, you do not need an energy background – just a passion to deliver customer centric solutions and an ambition to grow!

All about you

We do have some basic requirements:

• Experienced Operator – you have a minimum of 6 months experience in a BPO/shared services industry handling international account
• A Great Character - respectful, open, honest, transparent and authentic, with integrity
• A Strong Communicator – personable as well as articulate, both oral and written
• Driven - no task is too big
• Technically Savvy – can navigate multiple systems at once
• Organized – you are always two steps ahead
• Engaging – people love interacting with you
• Resilient – you bounce back from difficulties
• Collaborative - you love working with and learning from others
• Flexible – you work around requests to ensure results are delivered first time, every time

Next Steps

We cannot wait to hear from you – this is your opportunity to develop and grow in a stable, full time position. Submit your resume today, and begin your new journey with TSA. Once you’ve applied, you will then receive an email with a simple assessment for you to complete, Upon completion, we will be contacting you to really get to know you.