Merchant Support Executive

Get to know the team

As part of the Merchant Operations team, customer centricity and operational efficiency is our utmost priority. We strive to provide our partners the best delivery experience through curating seamless procedures, a quick turnaround time, and the execution of high-quality work.

Get to know the role

• Providing technical assistance and troubleshooting support for Point of Sale (POS) systems.
• Resolving hardware and software issues related to POS systems.
• Collaborating with vendors or internal IT teams for escalated technical issues.
• Documenting POS support processes and procedures for future reference.
• Providing regular updates and communication regarding POS system status and changes.
• Ensuring smooth POS operations to optimize merchant operation experiences.
• Exploring and evaluating possible product enhancement based on market feedback gathered from Ops Perspective.

The Day-to-Day Activities

• Merchant-as-Customer Support
  • Provide prompt and professional support to merchants and Collaborative Partner via ticket-based email and live chat.
  • Address and resolve merchant inquiries and issues related to omnicommerce product ...