This role focuses on client satisfaction and client retention to build loyalty, while overseeing operations.
This role acts as a key operations role and will be in the public of Gigabrain
Day to Day Duties:
- Build and maintain long-term relationships with clients.
- Oversee client milestone โ Monitor the 30,60,90 day progress of the client
Milestone โ Milestone Operations โ Brand Management
- Verify pain points are resolved, discover ongoing pain points
- Lead retention efforts by providing proposals, negotiating contracts, and pitching upgrades or upsells as needed.
- Monitor Customer Satisfaction by ensuring that clients answer quarterly surveys.
- Recommend improvements to clientsโ strategy.
- Ensures that client requirements are met and tasks to fulfill clients contracts are completed respective of timelines.
- Lead your team to drive strategy and pitch new and innovative ideas.
- Must make daily social posts (2 hours per week). The link to the social post is to be posted in Slack.
- Run a weekly podcast (1 hour per week) or join a partnerโs podcast. This can also be supplemented with recorded video.
- Be intimately familiar with clientsโ business, compe...
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