Manager / Senior Manager - Product Quality

• Customer Claim Handling - Systematic Problem Solving : Handling of customer complaints by coordinating with internal and external customers to identify and permanently correct non-conformances.

Support Sales, Works, Logistics and Service Quality to drive the corrective actions. Independent verification for corrective action implementation and effectiveness.

• Quality Audits: Review and update Q- process documentation. Conduct ‘Product, Part, Process and System Audit’ as well as ‘LPC (Layered Process Confirmation) and customer’ audits. Continuously monitor the process through spot audits as defined on Rexroth quality principles.
• Quality KPIs: Perform monthly reporting of quality key performance indicators (KPI) for plant management and corporate functions. Track and maintain KPIs.
• Improve customer satisfaction (NPS): Customer Engagement plan, event participation, customer visits, service focus day, social media coverage, etc.
• Q Table and Quality Gates Moderation: Participating to resolve quality topics along with cross functional team involving Q-Methods support and QGs moderation.
• FMEA Review and Zero Defect Drive support.
• PPAP/ISIR: Submission to customers with compiling necessary Quality documentation from manufacturing.
• Ensure Q requirements in each product transfer and new developments.
• Quality Assurance Plan (QAP) Documentation: feasibility, documentation, and customer clearance.
• Bangalore Customizing Center Quality activities(Linear Motion Technology)
• Digital Quality Initiatives: Implementation and support.
• Support other quality functions as needed.

Requirements

• Education: B.E. or B.Tech. Mechanical / Mechatronics / Electronics (Master’s Preferred)

• Certification: ISO 9001 Lead Auditor

• Working style: cooperative, good leadership skills, proactive approach to continuously improving quality processes and standards

• Experience and know-how: 12 - 20 years of experience in quality management and/or purchasing quality, in-depth understanding of the relevant quality standards and methods and their practical application, excellent analytical skills to identify quality problems and develop solutions.

• Languages: English and Hindi fluency (both written and spoken) – (Gujarati preferred)