Business Support & QA Analyst

We prioritise meeting our customers' high expectations for our products. The role of the business support analyst is crucial in both pre and post-sales efforts, significantly impacting our customers' long-term satisfaction with Verisk. Additionally, the role involves conducting quality assurance tasks on property team products.
A Business & QA Support Analyst is an individual with limited experience in geospatial/technical services, yet possesses the potential and ability to deliver outstanding support to Verisk’s esteemed clients, always prioritizing their needs.

Main Responsibilities:
The primary focus of this role is customer support. The Business Support Analyst is responsible for:

• Developing a robust understanding of IUPR business processes and core products.
• Assisting sales teams by providing product samples or technical information to support pre-contract sales activities.
• Supporting large contract tenders upon request, which may include market research, detailing customer support mechanisms, processes, or data analysis.
• Facilitating the delivery of contracted products, data, and/or services to clients.
• Creating sales and support materials as needed. ...