Client Services Officer

The Pepperstone story started in 2010. We know what it’s like to trade the world’s markets. Our team describes us as a place for the curious and the driven, and we like to do things a little differently; as a transformative global fintech, we’re digital, nimble, connected, and united in our vision to create a better way to trade.

We thrive on progress – for our clients and for ourselves. Our organizational culture is ever-evolving, vibrant, diverse, global, and results-focused. You’ll find our 350+ team currently across 9 locations and time zones.

The Role

You, as our Client Services Officer, play a crucial role in ensuring our clients have outstanding experiences, offering support through live chat, email, social media, and phone interactions both before and after-sales. You will be reporting to the Senior Client Experience Officer and collaborating closely with your colleagues in the Client Experience team. In this role, you'll be monitoring trading conditions, resolving client issues, and compiling reports on client feedback and requests. Your responsibility includes delivering excellent customer service while upholding the company's highest compliance and regula...