VP Customer Success

NB: This is a Remote Role

🚀 What will you be doing?

As the VP Customer Success, you'll be responsible for leading and scaling our global Customer Success organization. You will develop and execute strategies to drive customer adoption, retention, and growth, while ensuring a seamless and exceptional customer experience. Your main responsibilities will include:

• Providing visionary leadership to the Customer Success organization, setting clear goals, establishing performance metrics, and driving a high-performance culture.
• Building and scaling the Customer Success team, including hiring, training, and mentoring team members.
• Developing and implementing processes and operational frameworks to maximize efficiency and effectiveness of the Customer Success function.
• Collaborating closely with cross-functional teams, including Sales, Product, and Marketing, to ensure alignment and drive customer success.
• Ensuring customer satisfaction and success by actively engaging with key customers, managing escalations, and providing strategic guidance.
• Driving revenue growth through customer expansion and upsell opportunities.
• Overseeing the development and delivery of customer onboarding and training programs.

💙 About you

To be successful in this role, you should have a strong background in Customer Success leadership, preferably in the SaaS industry. You should also possess the following qualifications and characteristics:

• Proven experience leading and scaling Customer Success teams, preferably in a global organization.
• A track record of driving customer adoption, retention, and growth in a B2B SaaS environment.
• Excellent leadership and people management skills, with the ability to inspire and mentor team members.
• Strong strategic thinking and problem-solving abilities.
• Effective communication and interpersonal skills, with the ability to build relationships with customers and cross-functional stakeholders.
• Data-driven approach, with the ability to analyze customer data and identify trends and opportunities.
• Strong business acumen and customer-centric mindset.

💰 What we offer

We offer a competitive salary and benefits package, including equity options. You'll have the opportunity to work in a fast-paced, innovative company with a strong mission and a collaborative and supportive team. We value diversity and provide a flexible and inclusive work environment.

💙 About us

Blink is a leading employee app that revolutionizes internal communication and collaboration for organizations. We are passionate about empowering frontline workers and improving their working lives. Join us on our mission to transform the way organizations connect with their employees and create a positive impact in the world.

Requirements

About you

• Proven experience leading and scaling Customer Success teams, preferably in a global organization.
• A track record of driving customer adoption, retention, and growth in a B2B SaaS environment.
• Excellent leadership and people management skills, with the ability to inspire and mentor team members.
• Strong strategic thinking and problem-solving abilities.
• Effective communication and interpersonal skills, with the ability to build relationships with customers and cross-functional stakeholders.
• Data-driven approach, with the ability to analyze customer data and identify trends and opportunities.
• Strong business acumen and customer-centric mindset.