Patient Care Coordinator

ISTA Solutions, an outsourcing/offshoring company, is in search of an experienced Patient Care Coordinator to join our rapidly expanding team. As a member of our team, you will have the opportunity to work with highly skilled professionals, who prioritize employee satisfaction and work-life balance. At ISTA Solutions, we pride ourselves on creating a culture focused on long-term success and life-long learning. We're looking for a team player who is ready to contribute to our mission, just like you! This role requires candidates to work EST (15h00 - 24h00 SAST).

Duties and responsibilities:

Patient Interaction:

• Serve as the primary point of contact for patients seeking assistance with appointments, medical records, billing, and general inquiries.
• Provide clear and compassionate communication to patients and their families, ensuring their concerns are addressed promptly and effectively.
• Assist patients in navigating healthcare services, including providing information on available services and coordinating care.

Appointment Scheduling:

• Schedule and confirm patient appointments, coordinating with various departments to ensure availability and efficiency.
• Manage appointment cancellations, rescheduling, and follow-up appointments as needed.

Billing and Insurance Assistance:

• Answer patient inquiries related to billing, insurance coverage, and payment options.
• Assist patients in understanding their medical bills, insurance statements, and financial responsibility.
• Coordinate with the billing department to resolve any discrepancies or issues.

Patient Records Management:

• Assist patients with accessing their medical records, ensuring confidentiality and compliance with HIPAA regulations.
• Update patient information in the healthcare system accurately and promptly.

Customer Service:

• Handle patient complaints and concerns with empathy and professionalism, escalating issues to the appropriate department when necessary.
• Strive to create a positive experience for all patients, enhancing overall patient satisfaction.

Collaboration:

• Work closely with healthcare providers, administrative staff, and other departments to ensure seamless patient care and communication.
• Participate in team meetings and training sessions to stay informed of policy changes and best practices.

Requirements

Education:

• High school diploma or equivalent required; associate degree in healthcare administration or related field preferred.

Experience:

• Minimum of 2 years of experience in a customer service role, preferably within a healthcare setting.
• Familiarity with medical terminology, healthcare insurance, and patient billing is a plus.

Skills:

• Excellent communication skills, both verbal and written.
• Strong organizational and multitasking abilities.
• Proficient in using healthcare management software and Microsoft Office Suite.
• Empathy, patience, and a commitment to providing exceptional patient care.
• Ability to work in a fast-paced environment and handle stressful situations calmly.

Please note: if you are not contacted with 14 working days, your application has not been successful.