ISTA Solutions, an outsourcing/offshoring company, is in search of an experienced Patient Care Coordinator to join our rapidly expanding team. As a member of our team, you will have the opportunity to work with highly skilled professionals, who prioritize employee satisfaction and work-life balance. At ISTA Solutions, we pride ourselves on creating a culture focused on long-term success and life-long learning. We're looking for a team player who is ready to contribute to our mission, just like you! This role requires candidates to work EST (15h00 - 24h00 SAST).
Duties and responsibilities:
Patient Interaction:
- Serve as the primary point of contact for patients seeking assistance with appointments, medical records, billing, and general inquiries.
- Provide clear and compassionate communication to patients and their families, ensuring their concerns are addressed promptly and effectively.
- Assist patients in navigating healthcare services, including providing information on available services and coordinating care.
Appointment Scheduling:
- Schedule and confirm patient appointments, coordinating with various departments to ensure availability and efficiency.
- Manage appointment cancellations, rescheduling, and follow-up appointments as needed.
Billing and Insurance Assistance:
- Answer patient inquiries related to billing, insurance coverage, and payment options.
- Assist patients in understanding their medical bills, insurance statements, and financial responsibility.
- Coordinate with the billing department to resolve any discrepancies or issues.
Patient Records Management:
- Assist patients with accessing their medical records, ensuring confidentiality and compliance with HIPAA regulations.
- Update patient information in the healthcare system accurately and promptly.
Customer Service:
- Handle patient complaints and concerns with empathy and professionalism, escalating issues to the appropriate department when necessary.
- Strive to create a positive experience for all patients, enhancing overall patient satisfaction.
Collaboration:
- Work closely with healthcare providers, administrative staff, and other departments to ensure seamless patient care and communication.
- Participate in team meetings and training sessions to stay informed of policy changes and best practices.
Requirements
Education:
- High school diploma or equivalent required; associate degree in healthcare administration or related field preferred.
Experience:
- Minimum of 2 years of experience in a customer service role, preferably within a healthcare setting.
- Familiarity with medical terminology, healthcare insurance, and patient billing is a plus.
Skills:
- Excellent communication skills, both verbal and written.
- Strong organizational and multitasking abilities.
- Proficient in using healthcare management software and Microsoft Office Suite.
- Empathy, patience, and a commitment to providing exceptional patient care.
- Ability to work in a fast-paced environment and handle stressful situations calmly.
Please note: if you are not contacted with 14 working days, your application has not been successful.
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ISTA
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