Assistant Project Manager

Overview: The Assistant Project Manager is responsible for the service, warranty, and post installation life cycle of stone veneer and masonry projects for their assigned portfolio. This is a customer-facing role with a strong emphasis on customer service excellence and new home builder relations. Assistant Project Managers are the primary drivers of customer satisfaction in the warranty & service space of our products.

Responsibilities:

• Own a portfolio of all service & warranty related items in the assigned market, including new residential construction
• Lead efforts to deliver a customer experience second to none, for both our trade partners and end users
• Manage a portion of new installations within the market, based off monthly volume
• When needed, deliver on time and in full completion of stone veneer installs
• Work directly with our Warranty Coordinator & subcontractors, to deliver a timely and professional warranty & service experience
• Demonstrate commitment to safety and compliance within the area, while accomplishing operational KPIs and metrics​
• Uphold a strong customer focus with the installer teams and demonstrate cross-functional leadership with sales, logi...