Support Engineer

Smartrr is the leading next-generation subscription app that maximizes LTV for Shopify brands. Built with the end customer in mind, Smartrr increases brand engagement and LTV with various out-of-the-box subscription models, a beautifully branded subscriber account experience, loyalty rewards, referrals, member-only benefits, advanced subscription analytics, and more. We are looking for major ‘value add’ candidates who thrive in a high-paced ‘scale-up’ environment and are willing to step up to the challenge and build something truly special in the e-commerce space with us!

Smartrr is looking for a developer with strong problem-solving skills to help diagnose and resolve technical issues of moderate complexity for Smartrr’s Customer Support team. This will include helping with onboarding tasks and remediating issues for current customers. You will work directly with both the Engineering and Customer Support teams to deliver “white glove service” to prospective and current customers.

The daily work includes regularly updating support cases to record progress on open issues, helping customer support with issues that arise, interacting with Engineering for items that require escalatio...