Shift Manager

Ready to level up your career?

Playtech Managed Services is looking for a responsible and motivated Shift Manager with strong problem-solving skills.

Your influential mission. You will...

• Manage the task distribution and make sure that all Customer Service Associates are performing the assigned tasks.
• Monitor if all the inbound and outbound work (chat, email, phone, social media) is handled on time.
• Follow up on ongoing escalations to different departments – both internal and external.
• Constantly check the degree of target achievements and adjust the tasks and workload distribution of the team.
• Monitor the discipline and the behavior of team members and ensure that all internal house rules are followed properly.
• Provide knowledge, support, and assistance to the Customer Service Associates during all shifts.
• Notify team members about promotions and process updates.
• Follow up on all complaints, suggestions, and comments made by team members.
• Take care of incoming work as required.
• Alert about problems related to the internet, servers, or internal systems.

Requirements

Components for success. You...

• Are fluent in English (speaking and writing).
• Have a team-leading attitude.
• Are a problem solver and an analytical thinker.
• Have strong communication skills.
• Have people management and motivation skills and can delegate well.
• Can delegate tasks effectively to team members based on their strengths and expertise.
• Are a skilled multitasker with excellent prioritization and planning skills.
• Understand performance management processes.
• Have the ability to work effectively in a team environment.

You'll get extra points for...

• Being knowledgeable about sportsbooks.