Ready to level up your career?
Playtech Managed Services is looking for a responsible and motivated Shift Manager with strong problem-solving skills.
Your influential mission. You will...
- Manage the task distribution and make sure that all Customer Service Associates are performing the assigned tasks.
- Monitor if all the inbound and outbound work (chat, email, phone, social media) is handled on time.
- Follow up on ongoing escalations to different departments β both internal and external.
- Constantly check the degree of target achievements and adjust the tasks and workload distribution of the team.
- Monitor the discipline and the behavior of team members and ensure that all internal house rules are followed properly.
- Provide knowledge, support, and assistance to the Customer Service Associates during all shifts.
- Notify team members about promotions and process updates.
- Follow up on all complaints, suggestions, and comments made by team members.
- Take care of incoming work as required.
- Alert about problems related to the internet, servers, or internal systems.
Requirements
Components for success. You...
- Are fluent in English (speaking and writing).
- Have a team-leading attitude.
- Are a problem solver and an analytical thinker.
- Have strong communication skills.
- Have people management and motivation skills and can delegate well.
- Can delegate tasks effectively to team members based on their strengths and expertise.
- Are a skilled multitasker with excellent prioritization and planning skills.
- Understand performance management processes.
- Have the ability to work effectively in a team environment.
You'll get extra points for...
- Being knowledgeable about sportsbooks.
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Playtech
Playtech is a global leader in the gaming software business, maintaining a large and integrated network of successful products
Playtech is the gambling industry's leading technology company. 18+. Please gamble responsibly. begambleaware.org
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