Senior Specialty Solutions Engineer - ServiceNow

AHEAD builds platforms for digital business. By weaving together advances in cloud infrastructure, automation and analytics, and software delivery, we help enterprises deliver on the promise of digital transformation.

At AHEAD, we prioritize creating a culture of belonging, where all perspectives and voices are represented, valued, respected, and heard. We create spaces to empower everyone to speak up, make change, and drive the culture at AHEAD.

We are an equal opportunity employer, and do not discriminate based on an individual's race, national origin, color, gender, gender identity, gender expression, sexual orientation, religion, age, disability, marital status, or any other protected characteristic under applicable law, whether actual or perceived.

We embrace all candidates that will contribute to the diversification and enrichment of ideas and perspectives at AHEAD.

This person will partner with sales, delivery, solution engineering peers, to achieve customer success, through thought leadership and driving awareness. The role takes a consultative approach with our customers and prospects to discover and map business outcome-driven solutions. The role also may require demonstration and prototyping of platform capabilities and in select cases identify the specific requirements needed to develop innovative application prototypes. The Senior ServiceNow Solutions Engineer will also provide solutions and enablement to the technical salesforce and provide prospective customers with product and solution advice during pre-sales discussions.

Responsibilities

• Drive innovative business solutions and digital transformation with our customers.
• Consult with customers and prospects to understand their needs and pain-points and evangelize the business value of the ServiceNow platform.
• Architect solutions on the ServiceNow platform both independently and collaboratively.
• Demonstrate live to customers and prospects the ServiceNow platform highlighting it’s features and functionality.
• Conduct business process and/or technical workshops that may include enablement sessions.
• Interact with the ServiceNow community as a thought leader on solutioning on the ServiceNow platform.
• Interface with customers, sales, and delivery teams to translate business challenges into requirements and deliverables.
• Thrive in a fast paced growing company.
• Develop documentation, pricing and statements of work for customers.
• Learn other technologies from a high level that may integrate with ServiceNow to produce a holistic outcome.
• Obtain and maintain pre-sales ServiceNow certifications for the different product lines available.

Qualifications

• Minimum of 3 years experience as a solution/sales engineer or a consultant for a software company.
• Strong functional knowledge of the ServiceNow platform across multiple modules.
• ITIL Foundations v3 or higher certification and/or working knowledge of ITIL concepts.
• Working knowledge of Agile/Scrum methodology.
• Passion for problem-solving to solution selling.
• Knowledge of web development or mobile app development, business modeling, database concepts and project management – preferably using Agile Development Methodologies.
• Exceptional oral, written and presentation skills, with ability to organize and present technical material in an easily understood manner.
• Deep insight on technical architectures, IT products and product positioning.
• ServiceNow certifications and accreditations are strongly desired.
• Experience on other SaaS platforms such as: Tanium, Atlassian, Big Panda, Splunk, Data Dog, Logic Monitor etc. a plus.
• Understanding of JavaScript, HTML and libraries/frameworks such AngularJS, jQuery, Prototype and bootstrap fundamentals a plus.
• Experience with monitoring solutions, end point collection, IoT, machine learning and other emerging technologies a plus.
• Understanding of web services (e.g. SOAP, REST, WSDL, XML) a plus.
• College degree (or equivalent experience) in the fields of Software Engineering, Computer Sciences, or related discipline.